Shipping policy
At Resplenza, we take great care in preparing and delivering every order with attention and precision. This Shipping Policy outlines how and when your order will be processed and delivered.
Order Processing
- All orders are processed within 1–3 business days after payment confirmation
- Orders are not processed or shipped on Sundays or public holidays
- During high-volume periods or promotions, processing times may be slightly extended
Once your order has been processed, you will receive a shipping confirmation email with tracking details.
Shipping Timelines
Estimated delivery times may vary based on your location and courier service:
- Domestic: 5–10 business days
- International: 10–20 business days
Please note that delivery times are estimates, not guarantees.
Shipping Charges
- Shipping charges (if applicable) are calculated and displayed at checkout
- Any additional customs duties, taxes, or import fees for international orders are the responsibility of the customer
Order Tracking
Once shipped, you will receive tracking information via email or SMS.
Tracking updates may take up to 24–48 hours to reflect after dispatch.
Delays & Exceptions
While we strive for timely delivery, delays may occur due to:
- Courier or logistics disruptions
- Weather conditions
- Customs clearance (for international shipments)
- Incorrect or incomplete shipping details provided by the customer
Resplenza is not responsible for delays caused by factors beyond our control.
Incorrect Address or Failed Delivery
- Please ensure that all shipping details are accurate at checkout
- Resplenza is not responsible for non-delivery due to incorrect or incomplete addresses
- Re-shipping costs (if applicable) will be borne by the customer
Damaged or Missing Packages
If your order arrives damaged or incomplete:
- Contact us within 48 hours of delivery
- Share clear images or videos of the package and product
Our team will review the issue and assist you promptly.
Lost Shipments
If your tracking shows delivered but you have not received the package, please contact us within 3 days of the delivery update so we can coordinate with the courier partner.
Our Commitment
At Resplenza, we value trust and transparency. Every order is handled with care, and we are always available to assist you should you need support during your delivery journey.