Refund policy

At Resplenza, every product is crafted and curated with intention and care. We take pride in the quality of what we offer and strive to ensure a seamless experience for every customer.

Please read our Return & Refund Policy carefully before making a purchase.

Eligibility for Returns

Due to the nature of wellness, skincare, and personal care products, we only accept returns under the following conditions:

  • The item received is damaged, defective, or incorrect
  • The issue is reported within 7 days of delivery
  • The product is unused, unopened, and in its original packaging

For hygiene and safety reasons, used or opened products are not eligible for return or refund, unless they were received in a damaged or defective condition.

How to Request a Return

To initiate a return request, please contact us at:

📧 support@resplenza.com

  • Include the following details:
  • Order number
  • Clear images or video of the issue (damage/defect/incorrect item)
  • A brief description of the concern
  • Our team will review your request and respond within 2–3 business days.

Refunds

Once your return request is approved:

  • Refunds will be processed to the original mode of payment
  • Please allow 7–10 business days for the amount to reflect in your account, depending on your bank or payment provider

In certain cases, we may offer:

  • A replacement, or
  • Store credit,
    based on product availability and the nature of the issue

Non-Returnable Items

The following items are not eligible for return or refund:

  • Products damaged due to misuse, neglect, or improper storage
  • Items returned without original packaging
  • Products reported after the 7-day window
  • Clearance or promotional items (if applicable)

Cancellations

Orders can be cancelled only before they are processed or shipped

Once an order has been dispatched, it cannot be cancelled

Shipping Costs

Shipping charges are non-refundable

If a return is approved due to an error on our part, we will cover the return shipping cost

Our Commitment

At Resplenza, wellness is rooted in trust and transparency. If you have any concerns about your order, we encourage you to reach out — our support team is always here to assist you with care and discretion.